Driving Standards Agencys Call Centre Trials

The DSA (Driving Standards Agency) has been trialling a new system at its call centre which it says will help cut down on waiting times. Callers joining a queue will be offered the option to use Call Back Assist. They will be prompted to speak their name, and key in their telephone number.

After confirming the number, the caller will be instructed to hang up. The system will then keep the callers’ original place in the queue, and when it reaches the next available Agent, will phone the number back

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