Terms & Conditions

• We are unable to exchange items that are not damaged, defective or incorrect (however, click here to find out what to do if you have received

• The Driving instructor shall give the pupil driving tuition at the rate per hour previously communicated to the pupil by Britannia Driving School (hereinafter called “the company”).
• Whilst reserving the right to decide against giving driving tuition, the Instructor will not act in any way which contravenes legislation on discrimination.
• The company reserves the right to substitute a change of instructor or car if necessary.
• Driving Lessons cancellations must be made DIRECTLY to your instructor at least 48 hours prior to the commencement of the driving lesson otherwise the lesson fee will be charged. But cancellations for an intensive driving course or block booked course of lessons require 10 WORKING DATS NOTICE otherwise the course will be charged for.
• The company accepts no liability for the acts, omissions or negligence of the driving instructor or any injury, loss or damage arising from the use of the tuition vehicle. The driving instructor is a self -employed franchisee and is licensed and regulated by the government’s Driving Standards Agency.

The Driving Test

• The Instructor reserves the right to withhold the use of the driving school car for the driving test, if the pupil has not reached a satisfactory standard of driving competence.

Lesson Vouchers Terms and Conditions

• Lesson vouchers will be provided by the company for pre-paid lessons. Lost vouchers or gift vouchers will result in the forfeiture of remaining lessons. Please ensure secure storage of your vouchers.
• The validity of our company’s vouchers spans 6 months from issuance and is non-redeemable for cash. If you require an extension, kindly request via our office before expiry.
• Refunds for a block of driving lessons or Gift Vouchers will not be granted after utilization of any lessons from the block.
• Refunds for a block of driving lessons or Gift Vouchers, due to relocating outside our operational area, are not permissible.
• Transferring or selling purchased lessons under your name is strictly prohibited.
• In the event of non-receipt of lesson vouchers following payment, the pupil must inform the company manager within 7 days of the payment transaction.

Payments

• All cheques must be made payable to “Britannia Driving School” and supported by a valid banker’s card. Credit cards will only be accepted for block bookings and Intensive courses. Cash will not be accepted for Block Bookings or Intensive courses.
• The company will not accept responsibility for advance payments or cash, or cheques payable to instructors. Where payments are made direct to the driving instructor, The Company will not accept any responsibility for any acts, default or failure on the part of the Instructor to carry out his/her obligations.

Complaints procedure

• You will have an informal discussion about the matter concerned with your Driving Instructor.
• Failing agreement or settlement, the pupil should put the complaint in writing (hardcopy) to the manager of Britannia, attaching any supporting documentation/information you may have.
• The manager will only deal with a complaint directly from the pupil concerned. Hearsay grievance from relatives or friends will not be accepted.
• Complaints reported 30 days after the incident will not be considered.
• Britannia will aim to answer complaints within 14 working days of getting them. This does not include Saturdays, Sundays and bank holidays.
• All Approved Driving Instructors are regulated and governed by the DSA (Driving Standards Agency) and any unresolved disputes with an individual instructor can be referred to the DSA customer service. The DSA will not become involved in matters concerning payment by clients of tuition fees, readiness for test, or any other contractual matter not directly concerned with the giving of driving tuition.